CCL
Certification starts 11/29/23
Opportunity Overview | About the Client
This Cruise Line Company is The World’s Most Popular Cruise Line® with 25 ships operating 3 to 16-day voyages to The Bahamas, the Caribbean, Europe, the Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Australia, New Zealand, and the Pacific Islands.
What To Expect:
On a day-to-day basis, Agents can expect to participate in the following activities:
- Serve on the front lines of the guest and Travel Agent partner’s experience
- Interact with guests and Travel Agent partners via phone; focusing on questions related to Carnival cruises, destinations, ship amenities, and many other pre-cruise-related items
- Provide consistent, high-quality support to all guests and Travel Agent partners
- Research, navigate, and locate answers to guests and Travel Agent partners questions and concerns
- Leverage Carnival’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries
- Document all calls, detailed resolutions, and follow up on actions
Additional Client Program Technology Standards
- A USB headset is required (during class and while servicing). Wireless headsets are
not supported. - Chrome browser 77 and above
- Windows 10 64-bit is required to service
- .net Framework v 3.5 or higher
- Mac computers are not supported
Education Necessary:
High School Diploma or GED
What You Need To Get Started:
– Apply
– Complete Onboarding Tasks
– Enroll in a certification course to prepare to service
– Computer and Equipment Requirements
To apply for this job please visit forms.gle.