Frequently asked questions

What is involved in the application process?

Complete our application online ( Contractor or  Employee), or you can come into the office (CLOSED DUE TO COVID-19) and fill out an application. You will need to provide work history information, preferred positions, industries, shifts, and preference of location.

After your application is processed, you will interview with a recruiter. In the interview, you will have the opportunity to discuss your skills, job experience, and preferences for your next opportunity.

Depending on the position of interest, you may go through further assessments.

NVA Virtual Solutions does reference checks with previous employers. Once screening is complete, you will be offered jobs based on all the factors of your interview process.


Do I have to pay for your services?

No. NVA Virtual Solutions recruiting services are free to all job seekers. We provide a business-to-business service and are compensated by our clients.

How do I get paid?

NVA Virtual Solutions pays on a semi-monthly basis. We pay on the 15th and 30th of each month. If the 15th and/or 30th falls on a weekend or holiday you will be paid the prior Friday. We have the option of direct deposit, check, or pay card. We use GUSTO to provide our contractors and employees 24/7 access to their pay statement, invoices, and yearly statement (1099s or W2s). You may also use GUSTO to track your time worked. 

Payment Schedule:  https://www.nvavirtualsolutions.com/pay-schedule/



Do you offer work at home jobs?

Yes.

What are the requirements to work from home?

✓ Fill out a application

✓ Interview

✓ Accept the opportunity

✓ Complete program assessment

✓ Complete background check


In order to work from home for our clients, the System and Equipment Policy must be met.


CPU Speed:


✓ Intel i class or better, or AMD APU class or better, clocked at

Dual-core 1.4 GHz or better


✓ iMac, Mac Mini, MacBook/MacBook

Air/MacBook Pro, Mac Pro built in

2015 or later


NOTE: Atom, Celeron, Pentium, and Opteron processors are not permitted


Hard Drive:


✓ 20 GB or more of available space

✓ 60 GB or more of total space


Memory: 4 GB of RAM


Operating System (Non-Beta):


Windows 10

Note: Windows 11 is not supported at this time


MAC USERS: Must be running MS Windows via Boot

Camp.


Standard Connection and Speed:


✓ Hard-wired connection (No wireless)

✓ Minimum 10 mbps download /

✓ Minimum 3 mbps upload


Maximum Latency Threshold: 120 milliseconds (ms)


Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution


Dual Monitor Capability: May be required for some programs


USB 3.0 Port: Required to be used with USB headsets and flash drives





Do you offer health insurance?

Yes. NVA Virtual Solutions offers an affordable employee paid benefits program to our W2 employees only. Independent Contractors are reasonable for their own insurance. Check out Healthcare.gov for self-employed coverage options.

How often should I follow-up with your office?

Communication is very important. We recommend a weekly call to inform our recruiters that you are still actively seeking work, or if anything has changed in your job search. This enables our recruiters to modify their strategies to fit your job seeking needs.

Do I have to call you when my assignment ends if I want another job?

Yes. We want to know whenever anything changes in your employment situation. This ensures that we can effectively help you find another position.

Do you have positions available where I work directly for the company you place me with?

Yes. NVA Virtual Solutions offers our clients the ability to hire our candidates full-time. This is considered a direct hire opportunity.

Do you offer coaching prior to my interview with your clients?

Yes. NVA Virtual Solutions recruiters will do everything they can to set you up for success. We understand that the best candidates are not always the best interviewees, and recognize the importance of being well prepared.

What happens if I am not happy in a position placed by NVA Virtual Solutions?

Call our recruiters.

What are the system and equipment requirements to work from home?

                                                  WINDOWS REQUIREMENTS

CPU Speed: Intel i class or better, or AMD APU class or better, clocked at Dual-core 1.4 GHz or better

NOTE: Atom, Celeron, Pentium, and Opteron processors are NOT permitted

Hard Drive: 20 GB or more of available space, 60 GB or more of total space

Memory: 4 GB of RAM

Operating System: Windows 10

Standard Connection and Speed: Hard-wired connection, Minimum 10 mbps download / Minimum 3 mbps upload

NOTE: Wi-Fi connections are NOT Supported

Maximum Latency Threshold: 120 milliseconds (ms)

Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution

Dual Monitor Capability: May be required for some programs (HIGHLY Recommended)

USB 3.0 Port: Required to be used with USB headsets and flash drives


                                                  MAC REQUIREMENTS

CPU Speed: iMac, Mac Mini, MacBook/MacBook, Air/MacBook Pro, Mac Pro built in 2015 or later

Hard Drive: 20 GB or more of available space, 60 GB or more of total space

Memory: 4 GB of RAM

Operating System: Must be running MS Windows via Boot Camp

Standard Connection and Speed: Hard-wired connection, Minimum 10 mbps download / Minimum 3 mbps upload

NOTE: Wi-Fi connections are NOT Supported

Maximum Latency Threshold: 120 milliseconds (ms)

Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution

Dual Monitor Capability: May be required for some programs (HIGHLY Recommended)

USB 3.0 Port: Required to be used with USB headsets and flash drives


                       REQUIRED ACCESSORIES

Headset: Logitech, Plantronics, Microsoft, or similar brands recommended.

Suggestions:

• Plantronics Blackwire 3320

• Logitech USB H570e

• Jabra UC VOICE 150


Who is Arise?

 Arise Virtual Solutions Inc provides a online platform to connect small call center businesses to Fortune 500 and other large companies.NVA Virtual Solutions LLC is an Independent Business Owner (IBO) that utilizes the Arise network. We are completely virtual and provide opportunities to work at home as an Independent Contractor within our virtual call center company.

Are there fees to work from home on the Arise platform?

As an Independent Contractor with NVA Virtual Solutions, you are required to cover the cost of $30.00 for your background check. This fee is paid to Arise directly. We do not benefit from the fee.

Am I paid for training?

No, training is unpaid. There is a class no-show fee of $20.00. For more information:  https://www.ariseworkfromhome.com/wp-content/uploads/2022/07/No-Show-Fee-Policy.pdf


How to build the ASD?
Where do I find and send the Affidavit of Identification??

URL: Affidavit of Identification Form

Send your notarized for to AriseAffidavits@arise.com, BCC: careers@nvavirtualsolutions.com. When submitting the form, the Subject line must include the Client Program name and the CSP ID.



Why is a Background Check required?

For the security of our clients and their customers, a background check is mandatory and includes: a national criminal history search, a name and Social Security Number verification, and a current address verification.

Please note: In Regards to the criminal history report, only criminal convictions are considered and a conviction does not necessarily preclude an individual from providing services on behalf of a company. When evaluating this information, our clients considers all relevant factors including the bearing the criminal offense may have on the services required by the particular project.

Who do I work for, NVA Virtual Solutions or the company you place me with?

It depends. NVA Virtual Solutions offers several types of opportunities such as temporary, temp-to-hire and direct hire (meaning that you become a regular employee for a given company). For both temporary and temp-to-hire assignments, you are employed by NVA Virtual Solutions.