Opportunity Overview

Client provides emergency roadside assistance to customers that have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package.11 out of 15 top insurance carriers support their customers through client, and 75% of new passenger vehicles sold in the U.S. use Agero to provide their customers with roadside assistance.

• On a day-to-day basis, Service Partner can expect to participate in the following activities:
  24/7 service of inbound calls for roadside assistance and other service requests from clients
  customers and/or client account representatives for assistance with items such as:
  – a vehicle that won’t start
  – flat tire(s)
  – keys locked inside a car
  – vehicle out of gas
  – vehicle in an accident
• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to
  resolve the customer’s needs
• Possible outbound calls to the client, client’s customers, and/or client account representatives for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support departments or
  client account representatives
• Outbound coordination with client’s service providers & possible follow-up calls for clarification
  and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed

• High School Diploma or GED

– Apply
– Complete Onboarding Tasks
– Enroll in a certification course to prepare to service
– Computer and Equipment Requirements