• Contract
  • Remote
  • $10.00 - $15.00 per hour (Starting at $10.00 per hour) USD / Year
  • Salary: $10.00 - $15.00 per hour (Starting at $10.00 per hour)
  • We are not hiring in any of the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.

Agero

Opportunity Overview

Agero provides emergency roadside assistance to customers that have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package.11 out of 15 top insurance carriers support their customers through Agero, and 75% of new passenger vehicles sold in the U.S. use Agero to provide their customers with roadside assistance.

What To Expect:

On a day-to-day basis, Service Partner can expect to participate in the following activities:
24/7 service of inbound calls for roadside assistance and other service requests from client’s
customers and/or client account representatives for assistance with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident
Place outbound calls to list of client’s service providers to secure appropriate towing assistance to
resolve the customer’s needs
Possible outbound calls to client, client’s customers and/or client account representatives for status
and clarification purposes.
Transfer inbound calls or outbound calls to other client-designated internal support departments or
client account representatives
Outbound coordination to client’s service providers & possible follow up calls for clarification
and/or additional calls for secondary services
Probe to identify the need of the customer based on vehicle inoperable situation
Identify the customer’s location using Google Maps and other client tools
Provide policy coverage details based on the specific client program
Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
Provide status updates to customers calling after the initial request for assistance was processed

Education Necessary:

• High School Diploma or GED

What You Need To Get Started:

– Apply
– Complete Onboarding Tasks
– Enroll in a certification course to prepare to service
Computer and Equipment Requirements

To apply for this job please visit forms.gle.

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