Payroll Customer Service

Contract
  • Contract
  • Remote
  • Quickbooks profile
  • Salary: $12.00 per hour
  • NOT hiring in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.

Quickbooks

Client Overview

The client is an enterprise software company that develops financial and tax preparation software and related services
for small businesses, accountants and individuals.

Job Description

• Interact with QuickBooks customers via phone, focusing on process related questions, data
entry and navigation.
• Research, analyze and determine an appropriate course of action for QuickBooks
customers.
• Be a positive representative for Intuit and the QuickBooks product; take a caring and
empathetic approach to customer interactions.
• Articulate how to use the QuickBooks product accurately and efficiently resolve customer
inquiries on the first contact. This includes having a thorough understanding of Intuit’s suite
of products and educating customers on those that best meet their needs.
• Provide quality customer service while demonstrating the ability to effectively troubleshoot
and resolve advanced technical inquires.
• Act as a technical resource when assisting customers to resolve problems with devices and
equipment.

Skills & Other Requirements

• Have agents that are fluent, both written and verbal, in English
• Demonstrate a proven ability to deal with challenging customers and situations
• Are confident in their ability to achieve metrics
• Build and maintain strong working relationships through exceptional communication
• Provide proven problem-solving capabilities to deliver practical solutions
• Expertly navigate the Internet and demonstrate a working
• knowledge of Microsoft Office programs such as Outlook, Excel and Word
• Type 25+ words per minute
• Demonstrate a working knowledge of a variety of sports and outdoor activities
• Have previous customer service experience within a call-handling environment

To apply for this job please visit forms.gle.