Inbound Member Support

Contract
  • Contract
  • Remote
  • Company profile
  • Salary: $11.00 Per Hour
  • NOT hiring in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.

Client Overview

Client is the largest interactive fitness platform in the world, with a loyal community of more than 2.0 million members, pioneering connected, technology-enabled fitness and the streaming of immersive, instructor-led boutique classes to members anytime, anywhere. Client makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage members to be the best versions of themselves. The world-class
instructors teach classes across a variety of fitness and wellness disciplines, including indoor cycling, indoor/outdoor running and walking, bootcamp, yoga, strength training, stretching, and meditation.

Essential functions & duties:

• Provide exceptional customer service via phone, email and occasional chat.
• Earn the trust of the customers
• Educate customers on the product for optimal understanding and ease of use & accessibility
• Offer solutions quickly and be conscious of their time as well as your own

Requirements

• Outstanding problem-solving skills
• Application of soft skills
• Display patience, empathy, an ability to manage stress, the ability to work underpressure
• Skilled and efficient in written and verbal communication
• Provide knowledgeable, friendly and eloquent customer service

Bonus: Receive a FREE Peloton Digital Membership while you service the Peloton Program, and access thousands of live and recorded workout classes!

To apply for this job please visit docs.google.com.