Inbound Customer Service Support

Contract

DESCRIPTION

Do you want to do meaningful work from home and have independence? Now’s the time! Leverage your customer service expertise and provide Customer Service and Software Tech Support for our client’s business customers! No tax experience is required!

Customer Support Program Opportunity Overview

The client is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants, and individuals. The client is tax preparation software that is used in bookkeeping and accounting offices
where there is more than one preparer completing a high volume of returns.

WHAT TO EXPECT:

  • Interact with ProSeries business customers (mid-sized tax
    preparation and accounting firms) to provide premium service to
    these high-value customers via phone, assisting with tech support,
    tax support, and general e-filing support questions (knowledge of
    tax concepts a plus)
  • Provide quality customer service while demonstrating the ability to
    effectively troubleshoot and resolve inquires related to software
    installation, reinstallation, entry, and other software support
    matters
  • Provide caring, empathetic and white glove customer interactions
    that positively represent the Intuit ProSeries brand

WHAT IT TAKES TO SUCCEED:

  • Outstanding problem-solving skills
  • Displays patience, empathy, and ability to manage stress, the ability to work under pressure
  •  Skilled and efficient in writing and verbal communication
  • Outstanding listening skills
  • Provides knowledgeable, friendly and eloquent customer service
  • Understanding how to navigate and efficiently use tools

EDUCATION NECESSARY:

No degree necessary – great work from home opportunity for anyone ready to invest in themselves and work hard! To service a client through the Arise Platform, you must pass a series of assessments, pay for, and complete a virtual certification course.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

WHAT YOU’LL BE DOING:

Providing exceptional Inbound Customer Service via Phone Support

To apply for this job please visit www.nvavirtualsolutions.com.