Inbound Customer Service & Sales

Contract

DESCRIPTION

Do you want to do meaningful work from home and have independence? Now’s the time! Leverage your customer service expertise and provide Customer Service and Software Tech Support for our client’s Tax Preparation Software users! No tax experience is required!

Customer Support Program Opportunity Overview

Client is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants, and individuals.

WHAT TO EXPECT:

  • Provide high end, white-glove support to very large CPA firms who do personal taxes for their clients.
  • Interact with Lacerte users via phone, responding to customer service
    questions and/or renewal questions.
  • Research, analyze and determine an appropriate course of action for Lacerte customers; recommend additional services and add-ons as
    applicable.
  • Be a positive representative for Intuit and the Lacerte Group; take a
    caring and empathetic approach to customer interactions.
  • Articulate how to use the Lacerte software product accurately and
    efficiently resolve customer inquires on the first contact.
  • Provide quality customer service while demonstrating the ability to
    effectively troubleshoot and resolve inquires.
  • Offer analytical and organized resolutions and find a sense of
    enjoyment in troubleshooting, critical thinking, and problem-solving.
  • Secure the firm’s commitment to renew the software

WHAT IT TAKES TO SUCCEED:

  • Outstanding problem-solving skills
  • Displays patience, empathy, and ability to manage stress, the ability to work under pressure
  •  Skilled and efficient in writing and verbal communication
  • Outstanding listening skills
  • Provides knowledgeable, friendly and eloquent customer service
  • Understanding how to navigate and efficiently use tools

EDUCATION NECESSARY:

No degree necessary – great work from home opportunity for anyone ready to invest in themselves and work hard! To service a client through the Arise Platform, you must pass a series of assessments, pay for, and complete a virtual certification course.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

WHAT YOU’LL BE DOING:

Providing exceptional Inbound Customer Service via Phone Support

To apply for this job please visit www.nvavirtualsolutions.com.