Opportunity Overview

The client delivers more than just power to residential, municipal, commercial, and industrial customers across several states. Throughout the Northeast, Mid-Atlantic, Midwest, and Texas, the client operates generating facilities capable of powering more than 20 million homes. The client strives to generate power safely and responsibly for wholesale and retail electricity customers who depend on that energy to grow and thrive.

On a day-to-day basis, agents can expect to participate in the following activities:

•Review, analyze and respond to customer billing inquiries
• Resolve customer issues or questions
• Processing payment deferrals and installment plans
• Attempt to save customers who may be moving, unhappy with the plan or current rate
• Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
• Accurately enroll the customer in the correct plan
• Strive to resolve the customer issues on the first call
• Demonstrate knowledge of Dynegy processes and policies
• Build trust and rapport with the Dynegy customer through clear, respectful interaction
• Always strive to ensure that overall customer satisfaction remains high, while resolving issues
• Understand “client call flow” and state utility regulation

Education Necessary:

• High School Diploma or GED

– Apply
– Complete Onboarding Tasks
– Enroll in a certification course to prepare to service
– Computer and Equipment Requirements