Opportunity Overview

The client is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies, with the operational expertise and financial resources to serve the Midwest’s
energy needs safely, reliably, and responsibly. This client provides energy services to more than
4.6 million customers in Wisconsin, Illinois, Michigan, and Minnesota.

On a day-to-day basis, agents can expect to participate in the following activities:

• Review, analyze and respond to customer billing inquiries
• Resolve customer issues or questions
• Processing payment deferrals and installment plans
• Attempt to save customers who may be moving, unhappy with the plan or current rate
• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
• Accurately enroll the customer in the correct plan
• Strive to resolve the customer issues on the first call
• Demonstrate knowledge of WEC Energy processes and policies
• Build trust and rapport with the WEC Energy customer through clear, respectful interaction
• Always strive to ensure that overall customer satisfaction remains high while resolving issues
• Understand ‘client call flow’ and regulations
• Ensure no Public Utilities Commission Complaints are filed

Education Necessary:

• High School Diploma or GED

– Apply
– Complete Onboarding Tasks
– Enroll in a certification course to prepare to service
– Computer and Equipment Requirements