Inbound Collection and Sales Support

Contract

Website NVAVirtualSol NVA Virtual Solutions

This client is a market-leading, competitive, retail electricity provider,
powering the lives of more Texans than any other retailer. This client
offers a variety of innovative products and solutions, allowing both its
residential and business customers to choose options that best meet
their needs, including exceptional customer service, competitively
priced electricity service plans, innovative energy efficiency options,
renewable energy programs and other electricity-related products and services.

Job Description: 

  • Review, analyze and respond to customer billing
    inquiries
  • Upsell eligible customers home warranty solutions
  • Resolve customer issues or questions
  • Processing payment deferrals and installment plans
  • Attempt to save customers who may be moving,
    unhappy with the plan or current rate
  • Quickly identify customer needs in first few minutes of
    the call to offer the appropriate plan
  • Accurately enroll the customer in the correct plan
  • Strive to resolve the customer issues on the first call
  • Demonstrate knowledge of TXU Energy processes and
    policies
  • Build trust and rapport with the TXU Customer through
    clear, respectful interaction
  • Always strive to ensure that overall customer satisfaction
    remains high, while resolving issues
  • Understand “client call flow” and Texas Utility regulation
  • Ensure no Public Utilities Commission Complaints are
    filed
  • Ensuring that no TXU customer has a Lights Turned Out
    In Error (LOIE) situation

Equipment Requirements:

  • Desktop/Laptop
    • Windows 7 (32 & 64 Bit)
    • Windows 8, 8.1
    • Windows 10
  • Noise cancelling headset
  • A second monitor found to be beneficial for its program
  • Stable high speed connection with minimum of 6 mpbs download speed and 3 mbps upload speed

We are currently not accepting applications from candidates residing in CA, CT, MD, MA, NY, OR, and WI

To apply for this job please visit www.nvavirtualsolutions.com.