Customer Service Support – Roadside Assistance

Contract
  • Contract
  • Remote
  • Company profile
  • Salary: 9.00 per hour
  • We are not hiring in any of the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.

DESCRIPTION

Are you looking to invest in yourself and work from home? Take advantage of this great opportunity to provide Customer Service for a leading roadside assistance company. Leverage your exceptional customer service and sales skills to assist with inbound roadside assistance calls and provide status updates for customers seeking service requests.

This is a 24/7 opportunity so there are plenty of service intervals available especially during the evening hours!

Client Overview

This leading roadside assistance company offers customers roadside assistance benefits as part of their automotive insurance policy or their new vehicle owner’s package. Leverage your customer service skills by assisting customers with their roadside emergency needs.

WHAT TO EXPECT:

24/7 service of inbound calls for roadside assistance, and other service requests, with items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident

WHAT IT TAKES TO SUCCEED:

– Outstanding problem-solving skills
– Displays patience, empathy, an ability to manage stress, the ability to work under pressure
– Skilled and efficient in writing and verbal communication
– Outstanding listening skills
– Provides knowledgeable, friendly and eloquent customer service
– Understanding how to navigate and efficiently use tools

EDUCATION NECESSARY:

No degree necessary – great work from home opportunity for anyone who is ready to invest in themselves and work hard! In order to service a client through the Arise Platform you must pass a series of assessments, pay for and successfully complete a virtual certification course.

Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

WHAT YOU’LL BE DOING:

Inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives.

Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.

Transferring of inbound calls or outbound calls to other client designated internal support departments or client account representatives.

Outbound coordination to client’s independent service providers, such as tow trucks.

To apply for this job please visit forms.gle.