Customer Service Support – Cable and Internet Provider

Contract

NVA Virtual Solutions

DESCRIPTION

Looking to run your own business from home? Are you a pro at communication and listening? Take control of your future by signing up for this incredible remote customer service support opportunity with a leading Cable and Internet Company.

Handle customer service requests and billing support whenever your schedule allows by working from home with this client.

Cable and Internet Company Billing Opportunity Overview

This Cable and Internet Company is one of the nation’s largest video, high-speed Internet and phone providers to residential customers. They deliver the best in TV, Internet, voice, mobile, and home management, all working together to give customers instant access to the things that matter most – anywhere, anytime.

WHAT TO EXPECT:

What’s Needed to Provide Customer Support for this Client

– Assisting callers with billing inquiries
– Determining offerings customers are missing
– Making upgrade and add-on service recommendations
– Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
– Coding sales accurately and completely for installers

WHAT IT TAKES TO SUCCEED:

Must-Have Qualities and Capabilities

– Familiarity with company processes and policies
– Clear, confident and professional communication skills to build trust and rapport
– Understanding of “client call flow”
– Quick-thinking management of client needs
– Assertiveness to promote additional products and services
– Empathy and a sincere desire to assist and prioritize the customer
– Tenacity to understand and deliver on customers’ needs

EDUCATION NECESSARY:

No degrees necessary – great work from home opportunity for anyone who is ready to start a business and be their own boss.

WHAT YOU’LL BE DOING:

Providing great inbound, billing customer service calls for a Cable and Internet Company.

To apply for this job please visit www.nvavirtualsolutions.com.