• Independent Contractor
  • Work from Home, US (Remote)
  • 10.00 USD / Hour
  • Salary: 10.00
  • Please note that we do not accept candidates from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

Roadside Assistance Client Program

Certification starts 11/30/23

Opportunity Overview | About the Client

A leading roadside assistance company provides emergency roadside assistance to customers who have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package.11 out of 15 top insurance carriers support their customers through client, and 75% of new passenger vehicles sold in the U.S. use this client to provide their customers with roadside assistance.

What To Expect:

On a day-to-day basis, Agents can expect to participate in the following activities:

  • 24/7 service of inbound calls for roadside assistance and other service requests
    from client’s customers and/or client account representatives for assistance with
    items such as:

    • a vehicle that won’t start
    • flat tire(s)
    • keys locked inside a car
    • vehicle out of gas
    • vehicle in an accident
  • Place outbound calls to the list of client’s service providers to secure appropriate
    towing assistance to resolve the customer’s needs
  • Possible outbound calls to client, client’s customers, and/or client account
    representatives for status and clarification purposes.
  • Transfer inbound calls or outbound calls to other client
    designated internal support departments or client account representatives
  • Outbound coordination with client’s service providers & possible follow-up calls for
    clarification and/or additional calls for secondary services
  • Probe to identify the needs of the customer based on the vehicle’s inoperable situation
  • Identify the customer’s location using Google Maps and other client tools
  • Provide policy coverage details based on the specific client program
  • Secure a Service Provider to assist the customer, based on the parameters of the
    policy’s program
  • Provide status updates to customers calling after the initial request for assistance
    was processed

Additional Client Program Technology Standards

  • A USB headset is required (during class and while servicing). Wireless headsets are
    not supported.
  • Chrome browser 77 and above
  • Windows 10 64-bit is required to service
  • .net Framework v 3.5 or higher
  • Mac computers are not supported

Education Necessary:

High School Diploma or GED

What You Need To Get Started:

– Apply
– Complete Onboarding Tasks
– Enroll in a certification course to prepare to service
– Computer and Equipment Requirements

To apply for this job please visit forms.gle.