Opportunity Overview | About the Client

A leading roadside assistance company provides emergency roadside assistance to customers who have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package.11 out of 15 top insurance carriers support their customers through client, and 75% of new passenger vehicles sold in the U.S. use this client to provide their customers with roadside assistance.

On a day-to-day basis, Agents can expect to participate in the following activities:

• 24/7 service of inbound calls for roadside assistance and other service requests
  from client’s customers and/or client account representatives for assistance with
  items such as:
  • a vehicle that won’t start
  • flat tire(s)
  • keys locked inside a car
  • vehicle out of gas
  • vehicle in an accident
• Place outbound calls to the list of client’s service providers to secure appropriate
  towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers, and/or client account
  representatives for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client
  designated internal support departments or client account representatives
• Outbound coordination with client’s service providers & possible follow-up calls for
  clarification and/or additional calls for secondary services
• Probe to identify the needs of the customer based on the vehicle’s inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the
  policy’s program
• Provide status updates to customers calling after the initial request for assistance
  was processed

High School Diploma or GED

– Apply
– Complete Onboarding Tasks
– Enroll in a certification course to prepare to service
– Computer and Equipment Requirements