NVAVirtualSol Intuit TurboTax
Want to do meaningful work from home and be your own boss? Now’s the time! Leverage your customer service expertise and provide Customer Service and Software Tech Support for Intuit TurboTax Software users!
Intuit TurboTax Customer Support Program Opportunity Overview
Intuit Inc. is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals.
TurboTax is a tax preparation software package and is one of the most popular income tax preparation software packages in North America. The software is designed to guide users through their tax returns step-by-step.
WHAT TO EXPECT:
What’s Needed to Provide Support for this Client
• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for TurboTax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
• Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up actions
• Agents that provide service during peak season (December – April) will be required to use SmartLook™ screen share to assist customer via one-way video.
WHAT IT TAKES TO SUCCEED:
Must-Have Qualities and Capabilities
• Clear, confident and professional communication skills
• Quick-thinking management of client needs
• Assertiveness to promote additional products and services
• Empathy and a sincere desire to assist and prioritize the customer
• Tenacity to understand and deliver on customers’ business needs
No degrees necessary
WHAT YOU’LL BE DOING:
Providing great customer service for Intuit TurboTax.
To apply for this job please visit forms.gle.