MSC
Opportunity Overview
This Cruise Line Company experience embodies the elegant side of the Mediterranean to create
unique and unforgettable emotions for guests, through the discovery of the world’s cultures, beauties, and tastes. This client translates its passion for the sea into a commitment to excellence in hospitality, professionalism, dedication, and mastery of every single detail to ensure the complete happiness and satisfaction of each and every guest.
What To Expect:
On a day-to-day basis, Agents can expect to participate in the following activities:
- Responding to general inquiries
- Describing the booking options
- Explaining billing process and options
- Accepting and processing requests for information materials
- Researching and resolving customer complaints
- Billing clarification questions
- Transferring calls to Client customer service when required
- Additional services as mutually agreed upon by Client
Additional Client Program Technology Standards
- A USB headset is required (during class and while servicing). Wireless headsets are
not supported. - Chrome browser 77 and above
- Windows 10 64-bit is required to service
- .net Framework v 3.5 or higher
- Mac computers are not supported
Education Necessary:
High School Diploma or GED
What You Need To Get Started:
– Apply
– Complete Onboarding Tasks
– Enroll in a certification course to prepare to service
– Computer and Equipment Requirements
To apply for this job please visit forms.gle.
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