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Dec 27 /
NVA Virtual Solutions /
0
  • Contract
  • Work-from-Home, US (Remote)
  • $12.00 per hour (50+ hours in the invoice period). If intervals serviced (per invoice period) are less than 50 hours, service revenue will be reduced to $9.00 per hour. USD / Year
  • Salary: $12.00 per hour (50+ hours in the invoice period). If intervals serviced (per invoice period) are less than 50 hours, service revenue will be reduced to $9.00 per hour.

CCL MAX

Opportunity Overview

This Cruise Line Company is The World’s Most Popular Cruise Line® with 25 ships operating 3 to 16-day voyages to The Bahamas, the Caribbean, Europe, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Australia, New Zealand, and the Pacific Islands.

Note: Agents on the Cruise Line Customer Service MAX program are expected to service 100 intervals/50 hours per invoice period (approximately 50 intervals/25 hours per week.

What To Expect:

Here is the scope of services and the kinds of tasks one can expect to handle on
a daily basis for Cruise Line Customer Service Program:

  • Serve on the front lines of the guest and Travel Agent partner’s experience
  • Interact with guests and Travel Agent partners via phone; focusing on questions related to Carnival cruises, destinations, ship amenities, and many other precruise-related items
  • Provide consistent, high-quality support to all guests and Travel Agent partners
  • Research, navigate, and locate answers to guests and Travel Agent partners questions and concerns
  • Leverage Carnival’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries
  • Document all calls, detailed resolution, and follow-up to actions

Computer Requirements:

  • Dual Core 2.8 GHz or better or Intel I class or AMD Phenom X2 class or better, 20 GB or more available space, 60 GB or more of total space, 4 GB or RAM or better, Windows 10
  • No all-in-one computers
  • No Atom, Celeron, Pentium and Opteron Processors are permitted
  • Mac computers permitted – must run Windows Bootcamp
  • Dual Monitors (highly recommended—but not required)

Education Necessary:

High School Diploma or GED

What You Need To Get Started:

– Apply
– Complete Onboarding Tasks
– Enroll in a certification course to prepare to service
– Computer and Equipment Requirements

To apply for this job please visit forms.gle.

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