CCL Customer Service

Contract
  • Contract
  • Remote
  • Company profile
  • Salary: $9-$10 per hour
  • We are not hiring in any of the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.

Opportunity Overview

This Cruise Line Company is The World’s Most Popular Cruise Line® with 25 ships operating 3 to 16-day voyages to The Bahamas, Caribbean, Europe, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Australia, New Zealand and the Pacific Islands.

What To Expect:

Here is the scope of services and the kinds of tasks one can expect to handle on
a daily basis for Carnival Customer Service Program:


• Serve on the front lines of the guest and Travel Agent partners experience
• Interact with guests and Travel Agent partners via phone; focusing on questions
related to Carnival cruises, destinations, ship amenities, and many other precruise related items
• Provide consistent, high-quality support to all guests and Travel Agent partners
• Research, navigate, and locate answers to guests and Travel Agent partners
questions and concerns
• Leverage Carnival’s website, internal web-based knowledge service, system
tools, and other resources to independently respond to inquiries
• Document all calls, detailed resolution, and follow-up to actionsWhat It Takes To Succeed:

Education Necessary:

• High School Diploma or GED

What You Need To Get Started:

– Apply
– Complete Onboarding Tasks
– Enroll in a certification course to prepare to service
Computer and Equipment Requirements

To apply for this job please visit forms.gle.