
NVAVirtualSol CCL
Opportunity Overview
This Cruise Line Company is The World’s Most Popular Cruise Line® with 25 ships operating 3 to 16-day voyages to The Bahamas, Caribbean, Europe, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Australia, New Zealand and the Pacific Islands.
What To Expect:
Here is the scope of services and the kinds of tasks one can expect to handle on
a daily basis for Carnival Customer Service Program:
- Serve on the front lines of the guest and Travel Agent partner’s experience
- Interact with guests and Travel Agent partners via phone; focusing on questions
- related to Carnival cruises, destinations, ship amenities, and many other precruise-related items
- Provide consistent, high-quality support to all guests and Travel Agent partners
- Research, navigate, and locate answers to guests’ and Travel Agent partner’s questions and concerns
- Leverage Carnival’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries
- Document all calls, detailed resolutions, and follow-up to actions
Education Necessary:
High School Diploma or GED
What You Need To Get Started:
– Apply
– Complete Onboarding Tasks
– Enroll in a certification course to prepare to service
– Computer and Equipment Requirements
To apply for this job please visit forms.gle.
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