Billing Specialist

Contract

Website NVAVirtualSol NVA Virtual Solutions

Client is one of the nation’s largest video, high-speed Internet and phone providers to residential customers. Client delivers the best in TV, Internet, voice, mobile, and home management, all working together to give customers instant access to the things that matter most – anywhere, anytime.

Job Description

• Assist callers with billing inquiries
• Build trust and rapport with the clients customer through clear, respectful interaction
• Determine business offerings that the customer does not currently have and have a value based conversation bridging into a sales offer to upgrade and add  on to their service
• Code the sale accurately and completely for the installer
• Always strive to ensure First Call Resolution (FCR) and Customer Rep
Satisfaction (Rep-SAT).
• Knowledge of Comcast processes and policies
• Understand and implement client S4X quality guidelines

Skill Requirements

• Strive to resolve technical issues on the first call
• Knowledge of Comcast processes and policies
• Build trust and rapport with the Comcast customer through clear, respectful interaction
• Understand “client call flow”

To apply for this job please visit www.nvavirtualsolutions.com.