• Independent Contractor
  • Work from Hume, US (Remote)
  • 12.00 - $20.00 USD / Hour
  • This position has been filled
  • Salary: 12.00 - $20.00
  • We are not hiring in any of the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin | No Paid Training

Website NVAVirtualSol Tax Software, Home Improvement Client

Certification starts 02/28/22

NEW! SERVICE TWO PROGRAMS BACK-TO-BACK AND EARN GREAT REVENUE, INCENTIVES AND MORE YEAR-ROUND!

DESCRIPTION

We are excited to offer a new opportunity – to service Tax Software Product Support client through April 30th and Home Improvement client as of May 5th. This means that you will be able to service two of the best programs on the platform back-to-back with little to no interruption in your service revenue stream! It also means you will be able to enroll in both classes at the same time, for FREE!

HOW DOES THIS WORK? EASY!

STEP 1: Sign-up by February 20th to Take the Tax Software training class for FREE – class starts on 02.28.22

STEP 2: Start working with Tax Software client until 04.30.22

STEP 3: Take The Home Improvement training class for FREE – class starts on 04.20.22

STEP 4: Start working with The Home Improvement MAX on 05.05.22 – and work on this program for as
long as you want!

WHAT TO EXPECT with TAX SOFTWARE PRODUCT SUPPORT

Pay Rate: $12.00 per hour

• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for TurboTax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up action.

WHAT TO EXPECT with THE HOME IMPROVEMENT

Pay Rate: $20.00 per hour from May 5TH – June 15th. Then you will be paid $13.00 per hour after May 15th if you work a minimum of 25 hours per week. IF YOU WORK LESS THAN 25 HOURS PER WEEK YOU WILL BE PAID $10.50 PER HOUR.

• Inbound sales, customer service and store support
• Assisting customers with product questions
• Placing new orders
• Handling existing orders – returns/ replacements
• Provide store-specific support
• Contacting vendors for shipping information

EQUIPMENT NEEDED

• Noise Cancelling Headset
• i5 (or equivalent), i7 recommended
• Win 8.1 (64bit) accepted, Win 10 (64bit) recommended & preferred
• Current OS patches (last 15 days)
• Anti-malware solution with current definitions (15 days)
• Active firewall
• Global Protect 5.0.2

• Logitech C170 Webcam (WILL BE SENT TO AGENT, FREE)
• Web around Banner Round Ocean Blue (WILL BE SENT TO AGENT, FREE)

• Smartphone Required for secondary code verification
• 64 GB total Hard Drive or higher
• USB VoIP Headset
• Dual monitors required